Extended Stay America Suites - Columbus - Polaris

Our room with kitchenette was great and checked all the boxes. Very clean and quiet. Extremely comfortable bed, plenty of space around the bathroom sink to set toiletries, a desk with chair plus an easy chair which was convenient for two people. The shower had strong pressure, plenty of hot water and a free-flowing drain. Tons of closet space with lots of clothes hangers. Loved the wood floor—so much more sanitary than carpet. Easy check-in, convenient parking, fast elevator, very reasonable price compared with other lodging in the area. Loved that all rooms are non-smoking. Really great value for the money. Ronnie at the front desk was SUPER—she was extraordinarily welcoming, kind and helpful. (Thank you Ronnie!) I called the front desk a few days later to check on my credit for the $100 hold and Toni was very friendly and helpful in explaining the timing for this to happen. Really wonderful staff at this hotel!

The staff helped me immensely after booking.com messed up my reservation, hung up on me, lied and disrespected me as a customer. I would stay again just because of them, Alisha, Mel, and I think Tori. Booking.com however will be forever a company I will never use again. Shame on the company and your customer service.

The price was right. I was looking for an inexpensive hotel to spend a couple nights while visiting friends. The room was comfortable and the staff was friendly.

The lady who checked me in was professional, kind, caring listened and answer all question with care.

We love this location; for the convenience of our trip(s). There is always ample room for our little family.